Frate Returns and Resale
Frate is an automated peer-to-peer returns solution. Demonstrate your commitment to sustainability while also saving money on every return.
About Frate Returns and Resale
Frate helps Shopify merchants reduce return costs and boost revenue with automated returns management. The app supports personalized product exchanges, AI image verification, branded resale for returned items, and point-of-sale return handling. All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. Doreen here, COO of BurjuShoes.com... My problems: -22% return rate. -60% of our returns were not in brand new condition and could not be re-sold again at full price. -30% of our returns were failing at Happy Returns and needed to be done manually by our agents. -40% of our returns incurred higher handling costs at 3PL due to shipments being received without documentation. The solution: -Frate.co ... The onboarding process is hassle free. My POC is very responsive. We're a big shop, hundreds of thousands of users, Frate has such a creative solution with their P2P returns we're expecting hundreds of thousands of savings, and their pricing on just general returns management has beat all their competitors, while also having deep integrations into our ERP (netsuite) to take our returns role from a full time employee daily to ~1 hour for an employee as a side ... 5017 Miss Julie Lane, Austin, TX, 78727, US This app needs access to the following data to work on your store. Learn why in the developer's privacy policy . Customers, store owner, blog contributors Name, email address, phone number, physical address, geolocation, IP address, browser and operating system Name, email address, phone number, physical address Email address, IP address, browser and operating system Customers, products, orders, discounts, gift cards, store analytics, Online Store Inventory, products, publications of products on sales channels, product listings, collections Assigned fulfillment, draft orders, order fulfillments, merchant managed fulfillment, order edits, all order history, returns, shipping information, third-party fulfillment Checkout page, Onl
Screenshots
Key Features
Pros & Cons
Pros
Cons
Pricing
Starter Free to install 10% on P2P return sales Features - Branded portal and emails - Automated refunds - Exchange for store credit
Quick Info
- Category
- Marketing
- Platforms
- Shopify
- Rating
- 5.0
- Last Updated
- 2026-03-19
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