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Alhena: Shopping & Support AI

Alhena: Shopping & Support AI

AI shopping assistant that recommends products, resolves support tickets & drives revenue. All trained on your catalog with fast, accurate omnichannel support.

5.0
0 reviews|
Shopify
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About Alhena: Shopping & Support AI

Sync products with marketplaces, product feeds, data backup, point of sale, retail Source products with dropshipping, print on demand, wholesale, suppliers Sell more with subscriptions, digital downloads, payments, COD, product options Handle fulfillment with order tracking, invoices, order printers, shipping labels Customize storefronts with SEO, translation, currency converters, trust badges Get customers with reviews, bundles, upsells, checkout, email marketing Scale up with support, chat, FAQs, analytics, workflow automation English, Chinese (Simplified), Japanese, Italian, Icelandic, Hindi, Hebrew, French, German, Polish, Romanian, Croatian, Arabic, Azerbaijani, Catalan, Czech, Danish, Welsh, Spanish, Estonian, Finnish, Filipino, Irish, Hungarian, Armenian, Indonesian, Korean, Luxembourgish, Lithuanian, Latvian, Norwegian (Bokmål), Dutch, Norwegian Nynorsk, Norwegian, Portuguese (Brazil), Portuguese (Portugal), Russian, Slovak, Albanian, Serbian, Swedish, Thai, Turkish, Urdu, Uzbek, Vietnamese, and Yiddish Overall, Alhena / Gleen is a good chatbot : it provides answers quickly, in a good readable format. It is easy to answer chats, it is easy to train the chatbot. Everything is straight to the point. We had to contact customer support regarding a small issue. Alhena customer support really helped us quickly. Their customer support is very effective! This AI is not like the usual, it will memorize your store and answer customer questions based on your actual store. It is very informative and so far I have only had a couple of glitches which I have reached out to the support team and had very helpful friendly staff take care of my issues immediately. Highly recommend trying the free version first if you are a small business. Installing is easy, program the bot is ease it is great. I did not have any experience with ai or program thing but it wasn’t necessary at all. I use the application for my chat, I used live chat but I switched to this bot because this bot ne

Screenshots

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Key Features

AI Shopping Concierge: helps brands convert on site, boosts AOV in real time.
Voice AI: AI-powered voice support across phone channels and chat.
AI Support Concierge: Help brands reduce service costs post-purchase experience
AI Visibility: Helps brands get discovered in AI search engines in SKU-level.
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Freshdesk
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Salesforce
Kustomer

Pros & Cons

Pros

    Cons

      Pricing

      Freemium

      Free plan available. Paid from $239/mo.

      Quick Info

      Platforms
      Shopify
      Rating
      5.0
      Last Updated
      2026-03-19

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