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Gorgias
E-commerce help desk that turns customer support into a profit center.
4.5
0 reviews|ShopifyWooCommerceBigCommerce
About Gorgias
Gorgias is the leading help desk built specifically for e-commerce. It centralizes all customer conversations from email, chat, social media, and SMS into one inbox. With deep Shopify, WooCommerce, and BigCommerce integrations, agents can view order history and take actions (refund, cancel, edit) without leaving the help desk.
Screenshots
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Key Features
Unified inbox
Order management
Automation rules
Macros
Revenue tracking
Live chat
Social media integration
Self-service portal
Pros & Cons
Pros
- +Deep e-commerce integration — view/edit orders in-app
- +Unified inbox across all channels
- +Powerful automation rules and macros
- +Revenue tracking per support interaction
Cons
- -Per-ticket pricing can get expensive at scale
- -No free plan
- -Setup requires some configuration time
Pricing
Paid
From $10/mo for 10 tickets. Volume-based pricing.
Quick Info
- Category
- Customer Support
- Platforms
- ShopifyWooCommerceBigCommerce
- Rating
- 4.5
- Last Updated
- 2026-03-14
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