MX: Helpdesk & Live Chat

About MX: Helpdesk & Live Chat

Centralize all customer support in one inbox. Manage emails, live chat, Facebook, Instagram, and WhatsApp messages together, and turn them into trackable helpdesk tickets. Capture Shopify order info upfront and view order number, date, and total directly in tickets. Save time with AI-powered reply suggestions and ready-made templates. Stay organized with dashboards. English, German, French, Spanish, Italian, Portuguese (Brazil), Portuguese (Portugal), Polish, Chinese (Simplified), Chinese (Traditional), Czech, Dutch, Danish, Norwegian, Turkish, Korean, Indonesian, Japanese, and Thai This is a good Live Chat and Ticketing app. It has limited customisation options, but for a basic and easy to use live chat function, it's working well doe us. Note: Don't use this app it via the Shopify admin panel as the notification sounds won't work. You need to set up a login via their website for full functions to work properly. Thanks so much for your review! We’re happy to hear the app is working well for you. We appreciate your feedback on customization options - it helps us improve the app for ... The MX team is incredible, and their ticketing and chat system is one of the best we’ve used on Shopify. The interface is clean, intuitive, and refreshingly simple, while still delivering all the core features that many other ticketing platforms lack. Their support is fast and responsive, and the customization options like workflow automations, custom ticket fields, custom statuses and customer ... We really appreciate your amazing feedback! We’re thrilled to hear that you enjoy using our ticketing and chat system. Our team works every day to make sure our customers ... My experience with Mirasvit was outstanding. They implemented a custom code enhancement for me in just 48 hours and resolved an infrastructure bug the same day I submitted the ticket. Their support was prompt, professional, and effective, providing clear documentation and solutions. This exceptional responsiveness a

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