Shopify Inbox

About Shopify Inbox

Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor messages to your customer. Upsell by recommending products or offering discounts to increase order value. Quicker responses can increase conversion by up to 69%—help customers faster with Inbox’s AI-powered instant answers and suggested replies. English, French, German, Italian, Japanese, Portuguese (Brazil), Spanish, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Korean, Norwegian, Portuguese (Portugal), Swedish, Thai, Turkish, Vietnamese, and Polish This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating. Merchants appreciate this app for its efficient management of customer conversations, boosting shopping experiences and sales. Its real-time support, ability to access customer cart and order history, and simple interface are highlighted. Features like photo uploads and AI-powered responses enhance service quality. The mobile app supports on-the-go interactions, and seamless integration with Shopify stores is noted, along with responsive customer support. 1) Has unoptimized JavaScript which slows down site loading 2) Lacks integration with Knowledge Base 3) Can only configure one contiguous available time span per day 4) Can't integrate chats from multiple stores Still, not bad for a free app. The Shopify Inbox app is really great and very helpful. It would be even better if customers could submit their phone number before contacting support. Also, image quality becomes low when sending images, which needs improvement. Other than that, everything is excellent. Shopify Inbox is easy to set up and helps me chat with customers directly on my store. I like that I can see what customers have in their cart while replying. Sometimes notifications are a bit slow, but overall it’s a helpful

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