Monocle: AI for Retention

About Monocle: AI for Retention

Monocle helps Shopify brands improve retention by adapting customer journeys across email, SMS, and onsite. You keep your existing creative — Monocle’s AI agents decide who to message, when to send, how many touches to include, and when to use an incentive. The result: more revenue and healthier engagement — without manual segmentation or endless flow building. We're very happy we decided to incorporate Monocle into our retention marketing strategy. Their personalization engine delivers the kind of intelligent, targeted campaigns we need to engage our customers—without adding layers of complexity to our workflow. The performance gains have been consistent across our email and SMS channels with real revenue lift. What sets Monocle apart is their team: ... We’ve been working with Monocle for a while now, and their new AI Journey tool enables us to achieve a highly advanced level of personalization, which is very complex to achieve on our own. They keep improving and expanding it all the time, which makes a real difference. After implementing it, our first tested flow saw a significant increase in both performance and revenue per recipient. Seamless to install. Has grown our revenue significantly whilst reducing our overall discounting! Highly recommend. 235 W 76th St, New York, NY, 10023, US

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