Willdesk: Live Chat&AI Chatbot
Boost customer experience with AI-driven workflows & omnichannel enablement. Willdesk offers product recommendations,emotion detection, and efficient after-sale
About Willdesk: Live Chat&AI Chatbot
Willdesk by Channelwill powers e-commerce support with AI automation (GPT-4): Order tracking, returns, cancellations, address updates via smart AI agent. Unifies email, livechat & social (Instagram/Messenger/WhatsApp) in a ticketing system. Smart Workflow Builder: Auto-cart recovery, product recommendations, ticket routing & instant FAQ responses. Deeply integrated with Shopify and ParcelPanel/TrackingMore /Dropshipman/Loloyal: streamline customer service. Branding: Custom HelpCenter,FAQ pages. English, Chinese (Simplified), Chinese (Traditional), French, German, Portuguese (Portugal), Portuguese (Brazil), Italian, Spanish, Japanese, Polish, Danish, Norwegian (Bokmål), Dutch, Turkish, Finnish, Korean, Swedish, Czech, Norwegian, and Thai Overage is charged per unit: $12/100 conversations, $4/100 tracked orders, and usage-based for AI. Overage is charged per unit: $10/100 conversations, $4/100 tracked orders, and usage-based for AI. All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating. Merchants highly recommend this app for its ability to manage customer support across multiple stores with AI automation and customizable features like FAQ and order tracking. Its user-friendly interface, mobile enhancements, and live translation for international customers are particularly praised. The support team is noted for their quick and effective assistance, making it a top choice for enhancing customer interaction and support capabilities. This is a great app. I use it to manage all my stores customer support. Easier for the team to manage different communication methods in one centralized place. Thank you so much for taking the time to leave us a wonderful review! We appreciate your feedback. We are glad that you are happy with the app. We promise to continue to ... Incredible platform a
Screenshots
Key Features
Pros & Cons
Pros
Cons
Pricing
Free Free Features Unlimited agent 1 store 20 conversations Live Chat, Contact form, Order tracking
Quick Info
- Category
- Marketing
- Platforms
- Shopify
- Rating
- 4.8
- Last Updated
- 2026-03-19
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