Shiprocket Engage ‑ Reduce RTO

About Shiprocket Engage ‑ Reduce RTO

Shiprocket Engage is a comprehensive automation suite to take control of your orders. It helps cut RTO losses, increase customer connect rate and improves brand recall and advocacy. ₹2.49 per order for order confirmation, address verification, C2P and abandoned cart reminders. Very poor support experience. The team is unable to handle customers professionally. My account manager, Komal, handled the issue irresponsibly and kept shifting all the blame to the tech team instead of doing her part. There was no ownership, no proper follow-up, and no solution. Overall support quality is disappointing. I would rather go with smaller companies like 11za that actually value ... Suddenly the app stopped working as expected after few days. Whatapp number that was associated earlier does not show up and no order verification message is being send now. New order does not even show up on Order list section. Raised ticket but no response until now. 416, Udyog Vihar III,, Sector 20,, Gurugram, HR, 122008, IN

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