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Tidio ‑ Live Chat & AI Chatbot

Tidio ‑ Live Chat & AI Chatbot

Engage customers with live chat, chatbot, and AI agent apps from one help desk. Manage tickets and offer recommendations in real time. Provide instant support.

4.7
1,173 reviews|
Shopify
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About Tidio ‑ Live Chat & AI Chatbot

Tidio lets you engage customers with pre-set messages and talk to them as they shop via live chat. But it’s more than just a live chat extension and chatbot app for Shopify. You can also use conversational AI to upsell via personalized product recommendations. Tidio lets you view customers in real time and learn what products they viewed to increase average order value with discount codes. All this from one helpdesk with dedicated Shopify features. English, German, French, Italian, Portuguese (Brazil), and Spanish 100 conversations for $29, 250 - 1000 conversations for $59 Reach up to 40k visitors. Upgrade as you grow. Reach up to 200 Lyro conversations. Upgrade as you grow. All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating. Merchants highly recommend this app for boosting customer engagement and sales with real-time chat and automated chatbots. It streamlines support by handling routine inquiries, freeing up time for merchants. Features include live chat, automated responses, and integration with multiple messaging channels, all accessible via a user-friendly interface and mobile app. The app is reliable, doesn’t slow down websites, and is enhanced by responsive support and regular updates. Very good app and the AI is helpful, if you train it correctly it can answer all the basic and even complex previously asked questions. Very good app Thank you do much for your kind review! We're so happy to know that our Lyro AI is helping answer even the complex questions :) We’ve been using Tidio for nearly 10 years, and it remains one of our most dependable tools. The features are intuitive, easy to implement, and genuinely helpful in our daily workflow. Their customer service is consistently fast, kind, and knowledgeable — always ready to collaborate and find solutions. We confidentl

Screenshots

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Key Features

Guide BFS: Your shortcut to quality apps
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More stories
Sales channels
Finding products
Selling products
Orders and shipping
Store design
Marketing and conversion
Store management
Guide BFS: Your shortcut to quality apps
Guide 2025 Shopify Build Awards

Pros & Cons

Pros

    Cons

      Pricing

      Free

      Free Free Features Live Chat - conversations with 50 users Flows: with up to 100 visitors/mo Ticketing

      Quick Info

      Platforms
      Shopify
      Rating
      4.7
      Last Updated
      2026-03-19

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