Yuma AI

About Yuma AI

Yuma providers AI agents to handle your customer support tickets by understanding intent, fetching order details, updating shipping info, issuing refunds, and more integrating directly with your existing help desk. Our AI Agents respond in natural language, loop in human agents when needed, and learn from past conversations. We connect directly your Shopify store, help desk, and other software to perform the same actions your regular support agents perform. Monthly fee including a package of automated tickets, overage fees apply. Additional support fees may apply. YUMA has provided an incredible AI Agent onboarding, getting us to 35% automated resolutions in less than 6 months. Their support is fantastic, really cultivating a collaborative relationship, aligned with our customer service goals and helping us to smash our targets! Yuma is the best AI customer service tool around. It has saved our team so much time and the capabilities are amazing. Way better than any other AI tool which we tested. These include Gladly, Gorgias AI, etc. 245 Main Street, 2nd floor, Cambridge, MA, 02142, US This app needs access to the following data to work on your store. Learn why in the developer's privacy policy . Customers, store owner, blog contributors Name, email address, phone number, physical address, geolocation, IP address, browser and operating system Name, email address, phone number, physical address Email address, IP address, browser and operating system Customers, products, orders, discounts, gift cards, Online Store, Shopify admin Inventory, product listings, products, publications of products on sales channels, collections Assigned fulfillment, draft orders, order fulfillments, merchant managed fulfillment, order edits, all order history, returns, shipping information, third-party fulfillment Checkout page, metaobject definitions, metaobjects, Online Store pages Price rules, locales, locations, Shopify Markets settings, payment terms, purchase options, transl

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