ZigZag Returns & Exchanges
Manage and automate returns, refunds, exchanges and get labels with the Returns Portal for Shopify by ZigZag
About ZigZag Returns & Exchanges
With ZigZag Returns & Exchanges, you unlock international e-commerce with highly competitive cross-border and UK domestic returns. Benefit from pre-negotiated shipping rates with UPS, Evri, Yodel, DPD, Royal Mail, and USPS. Your customers simply request returns, refunds, or exchanges via your own branded portal. Keep them updated with customisable communications. You have the power to set rules and return windows, track progress and return reasons. Choose auto-features to reduce manual tasks. External charges may be billed by ZigZag Global Ltd separately from your Shopify invoice. Learn more For scaling retailers who need more volume and cross-border returns For high-volume retailers needing automation and savings All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating. Merchants praise this app for streamlining the returns process, improving operations and customer satisfaction. It features a user-friendly platform with multiple courier options and a customizable returns page that easily integrates with existing websites. The support team is responsive, aiding in setup and troubleshooting. Ideal for small businesses, it offers a free version suitable for those with limited budgets. Overall a good app, easy to navigate and now have more carriers to choose from. It can take a while to resolve problems, but ultimately they are resolved in the end. Thank you. We started to use the app in Nov last year. Did exactly what we needed to align returns for a new online brand. Super efficient and simple to install. Denise was so helpful with any issues we have had with returns! Very straight forward platform to use. Great to ease the workload of our customer service team. Good courier options for returns. This app needs access to the following data to work on yo
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Key Features
Pros & Cons
Pros
Cons
Pricing
Silver $20 / month For scaling retailers who need more volume and cross-border returns Features Everything in Free plus: 100 returns incl. + extras pay-as-you-go
Quick Info
- Category
- Marketing
- Platforms
- Shopify
- Rating
- 4.8
- Last Updated
- 2026-03-20
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