Tidio vs Gorgias
A detailed side-by-side comparison to help you choose the right tool
T
Tidio
Live chat, chatbots, and AI customer service for e-commerce stores.
4.6
0 reviewsGG
Gorgias
E-commerce help desk that turns customer support into a profit center.
4.5
0 reviews| Feature | Tidio | Gorgias |
|---|---|---|
| Rating | 4.6/5.0 | 4.5/5.0 |
| Reviews | 0 | 0 |
| Pricing | Freemium | Paid |
| Pricing Details | Free plan for 50 conversations/mo. From $29/mo. | From $10/mo for 10 tickets. Volume-based pricing. |
| Platforms | Shopify, WooCommerce, BigCommerce | Shopify, WooCommerce, BigCommerce |
| Category | Customer Support | Customer Support |
Feature Comparison
| Feature | Tidio | Gorgias |
|---|---|---|
| Live chat | ||
| AI chatbot | ||
| Visual chatbot builder | ||
| Cart recovery | ||
| Multi-channel support | ||
| Visitor tracking | ||
| Ticketing system | ||
| Unified inbox | ||
| Order management | ||
| Automation rules | ||
| Macros | ||
| Revenue tracking | ||
| Social media integration | ||
| Self-service portal |
Pros & Cons
Tidio
Pros
- +Easy setup — live in under 5 minutes
- +AI chatbot handles common questions automatically
- +Visual chatbot builder with templates
- +Multi-channel: chat, email, Messenger, Instagram
Cons
- -Free plan conversation limit is restrictive
- -AI features require higher-tier plans
- -Can be resource-heavy on slower sites
Gorgias
Pros
- +Deep e-commerce integration — view/edit orders in-app
- +Unified inbox across all channels
- +Powerful automation rules and macros
- +Revenue tracking per support interaction
Cons
- -Per-ticket pricing can get expensive at scale
- -No free plan
- -Setup requires some configuration time
The Verdict
Tidio has a higher rating (4.6 vs 4.5), but Gorgias has its own strengths. The best choice depends on your specific needs, budget, and platform.
Other Comparisons
K
vs
K
vs
J
vsY
O
vs
F
K
TW
vsG
O